Concerns‎ > ‎

Employee Sees Manager Interface?

If you have an employee who reports that they are seeing the manager interface instead of their employee interface and they are not added as a manager on your account this means that the employee is not using their correct login, but they went to W2W and created a new trial account as if they were signing up a company.

Go to your Employees>List page and click their email address and be sure it is entered correctly. Click the pencil icon next to their name and then click to Email Sign In Instructions to them. This will send them their employee username and password.

They can email us and we can remove the trial account they created in error so there is not future confusion when they retrieve their login information.

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