User not receiving emails
If an Employee or Manager is not receiving emails sent from WhenToWork, a spam filter in their email program is likely stopping the messages. Sometimes the spam filters will allow some emails from us but not others, depending on the content of the email.
Have the user check their email program and be sure it is set to always accept messages from When2Work.com and WhenToWork.com
HOTMAIL users note that messages from WhentoWork may end up in the Deleted folder - be sure that Hotmail is NOT set to automatically purge the deleted emails. Once Hotmail is reset to retain deleted messages in the Deleted folder, then messages can be retrieved from the Deleted folder and marked as NOT SPAM so that they go into the Inbox in the future.
To review Employee emails and the notifications set for each one, use the Employee Notifications Grid.